Order Packing & Combining Orders
Depending on the volume of your order, it'll be sent in one of the following ways:
★ Small to medium orders will be sent in padded mailers.
★ Larger orders will be sent in postal-sized cardboard boxes with bubble wrap for protection.
If you placed two or more orders and would like to combine them in a single package, please send me an email within 1 business day after purchase to email@example.com providing the order #'s you want to combine. Otherwise, your orders will get dispatched separately.
A product marked as a "pre-order" is a product that is not currently within my possession or has yet to be made.
Usually, pre-orders are sold with either the intent to get enough interest and funding for the product to be made or act as an early sale on an item that is already in the process of being made but is not yet in my possession.
Pre-orders take roughly 3 – 5 weeks plus an additional week or so for order processing and fulfillment!
I try my best to minimalize the timeframe, but please understand that manufacturing can be a tricky process as delays are possible in either production, shipment, due to holidays, quality dissatisfaction or other unexpected anomalies. I kindly ask you to please be patient in case this happens, and to keep an eye on my social media for updates!
In the case that the quality of the products I received are an issue, I request the items to be remade which can hinder the shipment date. In this case, too, will I kindly ask you to be patient as this gets sorted out.
Additionally, if you purchase a product marked as a pre-order alongside an in-stock product, then your order will be put on hold until I am in possession of your pre-order so that I combine both products to save on shipping costs. Please keep this in mind when ordering!
Cancellations & Refund Policy
You can cancel your order within 1 business day after purchasing since orders are processed and packaged a day after they're placed.
Refunds are only eligible upon cancellation of an order, if a package gets returned to me without prior notice, or if it arrived damaged. Otherwise, once an order has been dispatched, I cannot offer refunds.
Seconds-quality, sale or clearance items are not eligible for refunds.
If an order has been purchased with Standard shipping, I do not offer refunds due to the nature of this shipping method, as it provides no tracking number.
Returns & Exchanges
All sales are final – returns and exchanges are unavailable. Please read the product descriptions and my pin grading guide carefully before purchasing.
Damaged Orders & Incorrect Upon Arrival
If your order has been damaged or contains the incorrect products, please send an email to firstname.lastname@example.org and include your name, your order number and clear photos of the damaged or incorrect item.
If the damage consists of minor issues, I am more than open to offer guidance since these are often easily fixable!
** By purchasing from Swamphy, you understand and agree with all of the above. Thank you. **