Shipping & Handling
This page will explain and cover topics such involving any shipping and handling questions, such as
processing time, estimated delivery dates, and tracking information.
Processing & Shipment
Orders are typically processed and fulfilled within 1 — 5 business days unless stated otherwise (via social media or shop announcements) and are shipped with the Postal Service of Portugal, CTT.
Processing and fulfillment are also subject to be delayed when caused by circumstances outside of my control (holiday seasons, bank holidays, emergencies, amongst others) - this can alter order fulfillment to 3 —7 business days.
As the shop is managed by just one person, all orders are processed and packaged by me. Shipping prices include handling costs (such as mailing and packaging supplies, transportation costs to the post office, etc.)
It is the customer's responsibility to ensure that their shipping address is correct and up-to-date, as I am unable to alter your order once it has been dispatched! Please make sure to double-check your details and information.
Additionally, once a package is handed over to the postal services for delivery, any handling and delivery of the package are not in my control.
You can choose between Standard or Tracked shipping. Please note that these are estimated delivery dates from date of dispatch.
★ Domestic (Portugal) = 2 — 5 business days
★ Europe = 7 — 15 business days
★ International = 10 — 20 business days
★ Domestic (Portugal) = 1 — 4 business days
★ Europe = 5 — 10 business days
★ International = 7 — 15 business days
Please note that if your package is to be shipped to Mexico, Africa, Russia, or Central/South America, transit times are considerably lengthier and can take between 4 — 16 weeks.
All orders are shipped using primarily eco-friendly shipping materials made in Europe.
★ All padded mailers are made with kraft material and corrugated paper padding. These are vegan and can be recycled in the paper recycling bin.
★ All clear display bags are biofilm(*) and are biodegradable and compostable.
There are cases where I might add bubble wrap or other materials I deem necessary to the packaging for extra protection. There might also be cases where I ship orders in other non-eco-friendly packaging due to my material source being out of stock of the packaging mentioned above.
(*) Biofilm is a natural product with different properties than polypropolene or PVC, and is ultimately designed with the intent to compost. If you intend to keep your product packaged within the bag, please keep it away from high temperatures and humidity to maximize shelf life.
If you have a tracking number, you can follow your package by using the tracking system of the package's country of destination (USPS if it goes to America, Royal Mail if it goes to the UK, etc.) or — alternatively — use 17Track.
Here are some quick links:
★ International: https://www.17track.net/en
★ Orders to the USA: https://tools.usps.com/go/TrackConfirmAction_input
★ Orders to the UK: https://www.royalmail.com/track-your-item#/
★ Orders to Canada: https://www.canadapost.ca/trackweb/en#/home
Please allow some time for the information to register and show up in the tracking system.
Additionally, please understand that I cannot contact your postal services for you unless the package is delivered within Portugal.
Missing Orders & Returned to Sender
If your package is not in your possession/on your property, has been marked as "Delivered", or has any other anomaly going on, please attempt the following:
★ Contact and inquire at your local post office. They are your best bet to get information and it might be held there.
★ An attempt has been made to deliver but failed. Carriers usually attempt another delivery the following business day and can come in contact with you if contact information has been provided.
★ Ask neighbours, friends, or family members if they picked up your package for you.
★ If not delivered in your mailbox or you don't have one, thoroughly check your vicinity — your property's surroundings, garden/yard, bushes, (...). In the event that you suspect and are certain that your package has been stolen, please contact USPS for mail theft.
For European customers, I ask you to please allow an additional 1 — 2 weeks for your country's postal services to process your package.
For international customers, please wait an additional 2 — 4 weeks before suspecting your package has gone missing in transit. It is possible that your package has been held at customs or have gone through other situations that affected its delivery date.
Please understand that once orders have been shipped out, I have no control over what happens with your package!
If your package has been returned to me — the sender — due to an error or mistake not on my part (e.g. incorrect address, denied package, package hasn't been picked up within your postal office's allotted timeframe, et alia), you'll be promptly contacted and asked to select one of the following options:
★ Have your order re-shipped to you — you'll be asked to provide a correct and reliable address and to pay the shipment costs again.
★ Request a partial refund — you'll get a partial refund minus shipment costs and a 15% restocking fee.
I put value and importance in honesty on declaring the costs of items on customs forms as accurately as I can. Falsifying and/or lying (such as marking an order as a "gift") is a felony and shop owners can face major consequences.
Customers are responsible for any customs fees, import duties, taxes and other fees and taxes that may apply. If your package has been held by customs for inspection, it may take an additional 2 — 4 weeks. I ask you to please keep that into account as customs fall outside of my control. I will also not be held responsible for any delays caused by those circumstances.
In the event that you deny your package due to customs fees, shipping costs and handling fees will not be refunded.
** By purchasing from Swamphy, you understand and agree with all of the above. Thank you. **