(IMPORTANT NOTICE) Order delays, pre-orders, and COVID-19

Posted by Stèphanie Kloosterman on


UPDATE (August 1st 2020)

COVID-19 restraints still massively impacts delivery dates. On top of that, USPS has been facing huge issues regarding its management due to the new Post Master, who effectively decided to slow down mail flow even further. For some more insight as to how it affects your orders, I strongly suggest reading this Twitter thread!


Hello! In this blog post, you can find more in-depth information on how COVID-19 can affect transit times worldwide.

If you want to skip to a certain part, this blog post is organized as such:

  • Orders Fulfillment
  • Delivery Estimates/Shipment Delays
  • Additional Notes

★ Order Fulfillment

Order processing & fulfillment can take up to 7 business days.

The postal offices here work at reduced hours to dedicate the rest of the time properly cleaning and disinfecting their surroundings, as well as limiting one person inside the building (closed door services) to mitigate any potential risks.


★ Delivery Estimates/Shipment Delays

Postal services worldwide are affected by the pandemic. Taking USPS as an example, they have been functioning with a reduced amount of working employees while there are less commercial flights delivering packages.

Their warehouses can easily be filled with packages that need to be delivered, especially since a lot of people order online during this time. Even domestic orders within the US are being delayed.

★ Pre-orders

Pre-orders placed around mid to late January have been facing delays due to China's initial situation dealing with COVID-19, where workers had to self-quarantine for their safety and protection. Naturally, this caused production delays worldwide, from small businesses to much larger companies.

I always bring out the latest updates via my social media, Instagram and Twitter!


★ Additional Notes

I'd like to add that hygiene/cleanliness and sanitization has always been of the utmost importance to me and something I put a lot of care in. This has been my standard procedure for ages, even before COVID-19.

Every product in my shop gets cleaned/disinfected. Orders are packaged with disposable gloves after having washed my hands (sometimes they get an extra cleaning if I think is necessary) on top of a clean surface for good measure.

Ultimately, all of what has been said prior is for the safety of the public health, which I really appreciate, so I kindly ask for your understanding and patience! The entire world has turned upside down dealing and combating this pandemic, but rest assured that every artist/shop owner is doing their very best to deliver you great service each and every time. The same goes to other people who are working.


That being said, don't forget to wash your hands, everyone! Thank you for reading. ♥

 - Swamphy.