If your package is not in your possession/on your property, has been marked as "Delivered", or has any other anomaly going on, please attempt the following:

★ Wait a few days. Sometimes orders are prematurely marked as "delivered" when in reality, they're still waiting to be delivered.
★ Contact and inquire at your local post office. They are your best bet to get information and it might be held there.
★ An attempt has been made to deliver but failed. Carriers usually attempt another delivery the following business day and can come in contact with you if contact information has been provided.
★ Ask neighbours, friends, or family members if they picked up your package for you.
★ If not delivered in your mailbox or you don't have one, thoroughly check your vicinity — your property's surroundings, garden/yard, bushes, (...). In the event that you suspect and are certain that your package has been stolen, please contact USPS for mail theft.

For European customers, I ask you to please allow an additional 1 — 2 weeks for your country's postal services to process your package.

For international customers, please wait an additional 2 — 4 weeks before suspecting your package has gone missing in transit. It is possible that your package has been held at customs or have gone through other situations that affected its delivery date.

Please understand that once orders have been shipped out, I have no control over what happens with your package!

RETURNED TO SENDER

If your package has been returned to me — the sender — due to an error or mistake not on my part (e.g. incorrect address, denied package, package hasn't been picked up within your postal office's allotted timeframe, et alia), you'll be promptly contacted and asked to select one of the following options:

★ Have your order re-shipped to you — you'll be asked to provide a correct and reliable address and to pay the shipment costs again.

★ Request a partial refund — you'll get a partial refund minus shipment costs and a 15% restocking fee.